HELPContact support
For general questions about lessons, accounts, progress sync, notifications, or technical issues, email support@speakmore.org.
Please include the email or display name associated with your account, your device type, app version, and a short description of the issue. We aim to respond as quickly as possible during business hours.
Safety and reporting
SpeakMore includes community features such as profiles, voice recordings, translations, friend goals, and leaderboards. If you encounter harmful or inappropriate content:
- Use the in-app report action on the profile, recording, goal, or other content where available.
- Block the user from their profile or through the Safety Center if you no longer want to interact with them.
- Email support@speakmore.org with details if you need additional help or if the in-app tools are unavailable.
For urgent safety concerns involving illegal activity or imminent harm, contact local authorities first, then notify us so we can review and take action on the account or content involved.
Account deletion
You can permanently delete your SpeakMore account in the app:
- Open SpeakMore and go to Settings.
- Select Permanently delete your account.
- Confirm the deletion when prompted.
If you cannot access the app, use our account deletion page to submit a verified web request with your account email or Friend Code.
Account deletion removes your access and associated personal data according to our retention practices described in the Privacy Policy. Some records may be retained where required for security, legal compliance, or dispute resolution.
You can also email privacy@speakmore.org from the address linked to your account for deletion assistance.
Subscription management
Paid subscriptions such as Ambassador are processed through Google Play or the Apple App Store. SpeakMore does not store your full payment card details.
- Android: Open Google Play Subscriptions, select SpeakMore, then manage or cancel.
- iOS: Open Apple App Store Subscriptions, select SpeakMore, then manage or cancel.
Deleting your SpeakMore account does not automatically cancel an active subscription. Cancel through your app store account to avoid future charges.
Passkeys and sign-in help
SpeakMore supports passkey sign-in on supported devices. If passkey setup or login fails:
- Confirm your device supports passkeys and that screen lock or biometrics are enabled.
- Check that you are using the same device or platform where the passkey was created.
- Try signing in with an alternate method available on your account, if configured.
- Contact support@speakmore.org if you are locked out and need account recovery help.
Frequently asked questions
How do I delete my SpeakMore account?
Use Settings > Permanently delete your account in the app, or submit a request on speakmore.org/delete-account with your account email or Friend Code.
How do I cancel my Ambassador subscription?
Cancel through Google Play Subscriptions or Apple App Store Subscriptions. Deleting your SpeakMore account does not stop billing.
What if I cannot sign in to my account?
Email support@speakmore.org with your account email and device details, or use the account deletion page if you need account removal assistance.
Legal documents
Review our legal policies for more detail on data handling and community rules: